Terms & Conditions

1. Services

I provide Virtual Assistant and Executive Support services to business clients. The exact scope of work is agreed individually with each client before the start of collaboration.

2. Working relationship

All services are provided on a self-employed basis. No employment relationship is created between the client and the service provider.

3. Hours and availability

Work is carried out within agreed monthly packages or retainer agreements. Any additional work outside the agreed scope will require prior approval.

4. Fees and payment

• Services are charged according to the agreed package or hourly rate
• Payment is required in advance unless otherwise agreed
• Invoices must be paid within the timeframe stated on the invoice
• Late payments may result in suspension of services until payment is received

5. Cancellations and changes

Clients may request changes to scheduled work with reasonable notice. Ongoing monthly retainers can be adjusted or cancelled with [14/30 days] notice, depending on the agreement.

6. Confidentiality

All client information is treated as strictly confidential and will not be shared with third parties unless required by law or necessary to deliver agreed services.

7. Client responsibilities

Clients agree to provide all necessary information and access required to complete agreed tasks in a timely manner.

8. Limitation of liability

While every effort is made to provide accurate and reliable support, I am not liable for any indirect losses, business interruptions, or decisions made based on the information or work provided.

9. Third-party tools

Services may involve the use of third-party platforms (e.g. Google Workspace, CRM systems, scheduling tools). I am not responsible for issues arising from third-party service failures.

10. Termination

Either party may terminate the working relationship with written notice as agreed in the contract. Any outstanding work completed up to the termination date will be invoiced accordingly.

11. Governing law

These Terms are governed by the laws of England and Wales.